Freshsales
Freshsales is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers.
With Freshsales CRM, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do. The software is available in more than 30 languages and also supports multiple currencies.
Features include one-click phone, sales lead tracking, sales management, event tracking and more. Users can also send personalized bulk emails from the solution, and then monitor activities on these emails. The inbox automatically prioritizes emails from contacts and leads that are waiting for a response.
Features of Freshdesk
Prioritize, categorize and assign tickets so you never lose track of them.
Work together as teams to quickly and efficiently solve customer problems.
Unify and manage all support-related communications from multiple channels on a single platform.
Manage your end-to-end field service operations from right within Freshdesk.
Increase your team’s productivity. Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.
Help customers help themselves. Create a self-service experience for customers with a knowledge base and forums.
Measure and improve efficiency. Identify problems, plan based on metrics and improve helpdesk performance.
Complete customization capabilities. Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.
Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
Built-in Phone & Email
Contact Management
Data Mobile Apps
Web Forms
Workflow Automation:
Visual Sales Pipeline
