Freshdesk
Freshdesk is a help desk system and customer service solution that simplifies customer service for your team and helps them provide a great customer experience.
By streamlining customer conversations from across channels, Freshdesk offers an easy way for agents to hold and manage customer conversations across channels from one page. Workflows can be customized and automated, which helps agents focus on delivering exceptional customer service.
Features of Freshdesk
01.
Prioritize, categorize and assign tickets so you never lose track of them.
02.
Work together as teams to quickly and efficiently solve customer problems.
03.
Unify and manage all support-related communications from multiple channels on a single platform.
04.
Manage your end-to-end field service operations from right within Freshdesk.
05.
Increase your team’s productivity. Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.
06.
Help customers help themselves. Create a self-service experience for customers with a knowledge base and forums.
07.
Measure and improve efficiency. Identify problems, plan based on metrics and improve helpdesk performance.
08.
Complete customization capabilities. Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.
09.
Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
Freshdesk is the most collaborative customer support platform you need.
